We live in a world where we are judged by the latest Trip Advisor, Amazon, Which?, or Trust a Trade review, so it’s more important than ever that our team are going above and beyond to exceed customer expectations.
It is not however, simply ‘service with a smile’. Each customer has their own idea of great service, and it is your team’s job to find out what each customer values.
Using tried and tested methods, we will teach your team to understand how to adapt to different customers’ needs and learn to ‘WOW’ them to ensure they not only return time and time again but refer their friends and family to you too!
ATTENDEES WILL LEARN: