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Telephone Selling Skills

TELEPHONE SELLING SKILLS

Despite the rise in social media platforms like LinkedIn and online chat systems, telephone selling isn’t just strictly for telesales roles in huge call centres. 92% of all customer interactions are still made over the phone, suggesting there is still a demand for one-on-one voice exchanges. This is why it is imperative that your team have a strong grasp on telephone selling and are using it to their advantage.

 

It’s not 1964 and telephone selling doesn’t have to be cold. Using tools such as LinkedIn we can ensure your team are building relationships with decision makers before they pick up the phone to make the sale.

 

We are able to listen to recorded calls and give feedback for further coaching sessions.

OBJECTIVES:

  • Attendees will feel more confident in selling over the phone
  • Have a thorough understanding of the sales process
  • Have a full comprehension of modern methods of sales to avoid the dreaded ‘cold call’ and develop a strategy to get in front of decision makers
  • Arm attendees with the skills to smash their sales targets!

ATTENDEES WILL LEARN:

  • The four behaviour types and how to interact and adapt to suit all behaviours
  • How to structure a sales call
  • How to get past the gatekeeper
  • How to use effective questioning techniques to get to the needs and not wants
  • How to successfully negotiate
  • How to build customer relationships to develop opportunities to up-sell and cross-sell
  • How to use LinkedIn to build a relationship with decision makers before making the sales call
  • A full comprehension of the sales process and how to use this over the phone to enhance clarity and therefore confidence
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